Total Managed Engineering Methodology

Collective extensive experience along with technical expertise and being privy to industry insights have allowed NovalinkSolutions to gain the ability to develop meticulous processes for the services it provides to clients. Bringing individual subject prowess of our team, Novalink has successfully developed and implemented a total managed IT engineering methodology that ensures your project requirements are met efficiently and on time. The process is designed to benefit you and your business. From increasing efficiency and reducing costs to streamlining operations and becoming adaptable, our services can make these goals achievable. We have put in place meticulous quality assurance practices that are instrumental to goal attainment. Our agility and readiness to grow and adapt to change enable us to sustain continuous improvements.

It’s understandable that a project that begins well ends well. Hence, the very first step we take for each project is to be completely aware of what you need. We spend a considerable amount of time with you to develop a thorough understanding of the project’s requirements, desired outcomes, and possible bottlenecks.

With that, we arm our team with information and insights that allow them to deliver their best on the shared goal.

This refers to our policies regarding integrating regular quality checks into the projects. To stay true to our agility and high-quality provisions, we follow through and implement a quality assurance program that enhances the value of each project.

While quality assurance is integrated at each step of our processes, regular surveys of stakeholders and clients help us to solicit feedback. Along with that, quarterly QA reports are a mandatory inclusion. They allow us to identify areas of deficiency, enabling the team to adopt corrective action plans.

Integration of detailed quality assurance programs allows Novalink to ensure speedy resolutions. No matter how big or small the project, we are proactive in measuring and monitoring performance.

You can rest assured that even the slightest hint of the quality dip will be resolved and corrective measures will be taken immediately. Some of our efforts that go toward maintaining speedy resolutions include:

  • Client Care and other Account Associates are empowered to address any issue and resolve it.
  • On-site manager and/or program manager contacts the client to discuss the issue and gain agreement on the course of action.
  • Client account team meets at least once a week to discuss any issues or concerns

We consider all problems, performance and quality issues, and client queries as a priority. However, we have developed a hierarchy in order to be more efficient in how we process and handle each issue in the best way possible.

To be systemized and methodological in our responses, we resolve queries based on the following levels:

  1. Production issues have a number one priority and are addressed and resolved within 1-3 hours of being brought to attention.
  2. Critical-grade issues are resolved within the next 12 hours of being reported.
  3. Non-Critical issues are addressed with a plan within 24 to 48 hours of being addressed.
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